Refund policy

Refund Policy

Last updated: January 2026

Thank you for shopping at Besteoffers. This Refund Policy explains when refunds are available for purchases made at besteoffers.com.

Company information

PLUXMEDIA LTD, trading as Besteoffers
Office 947, 3 Fitzroy Place, 1/1, Sauchiehall Street, Finnieston
Glasgow G3 7RH, United Kingdom
Email: contact@besteoffers.com

1. Digital products

Besteoffers sells digital products (such as Canva templates, planners and guides) that are delivered electronically immediately after payment.

Right of withdrawal: Under UK and EU consumer law, you normally have 14 days to cancel an online purchase. For digital content, this right ends once the download has started or the files have been delivered, provided you gave your express consent to immediate delivery at checkout and acknowledged that you would lose your right of withdrawal. Before delivery, you may cancel your order and receive a full refund.

2. When you are entitled to a refund

Even after delivery, you are entitled to a replacement or a full refund if:

  • the file is corrupted, incomplete or cannot be opened;
  • the product does not match its description on our website;
  • you did not receive your download link and we are unable to provide it; or
  • you were charged twice for the same order.

Please contact us within 14 days of purchase. We will first try to fix the problem or provide a working replacement. If we cannot do so within a reasonable time, we will refund you in full.

3. How to request a refund

Email contact@besteoffers.com with:

  • your order number;
  • the email address used for the order; and
  • a short description of the issue (screenshots help).

We respond to all requests within 48 hours on business days.

4. Refund processing

Approved refunds are issued to your original payment method within 5–10 business days. The time it takes for the money to appear in your account depends on your bank or payment provider.

5. Chargebacks

If you have a problem with your order, please contact us first. We resolve most issues within one business day. This does not affect your statutory rights.

6. Your statutory rights

This policy does not affect your statutory rights as a consumer under the laws of the United Kingdom or your country of residence.

7. Changes to this policy

We may update this policy from time to time. The current version is always published on this page.